Contact Us

At Vivi Casino, we strive to provide excellent customer service to ensure that all your questions and issues are resolved quickly and efficiently. Our dedicated support team is available through multiple channels, making it easy for you to reach us anytime you need help. Whether you prefer email, phone, live chat, or support via the mobile app, we’ve got you covered. Below, you’ll find the details on how to get in touch with us and get the assistance you need.

Email Support

If you have non-urgent questions or prefer written communication, you can always reach out to us via email. Our support team is quick to respond, usually within 24 hours. Email support is ideal for queries regarding account details, transaction history, or any other detailed information.

For more complex issues, please provide all relevant details in your email to help us assist you more effectively.


Phone Support

For more immediate assistance, feel free to contact us via phone. Our customer support representatives are available to help with any questions or issues you might encounter, from account problems to technical difficulties with the app. We recommend phone support if you need a fast response or real-time assistance.


Live Chat Support

For the fastest way to resolve your queries, our Live Chat Support is available directly through the Vivi Casino app and website. You can instantly connect with a support agent, who will assist you in real-time. Live chat is the best option for quick questions, technical issues, or general inquiries that need instant solutions.

Our live chat agents are ready to provide you with instant solutions or escalate the issue to the appropriate department when necessary.


Mobile App Support

Our mobile app also comes equipped with integrated support options. Whether you’re using the Vivi app for sports betting or playing casino games, you can access help without leaving the app. The app includes a support section with FAQs, live chat, and links to email and phone support.

Through the app, you can report issues, ask questions, and access guides for common problems without having to log into the website.

Frequently Asked Questions (FAQ)

Before reaching out to our support team, be sure to check out our comprehensive FAQ section. We’ve gathered answers to the most common questions related to account setup, deposits and withdrawals, bonuses, and technical troubleshooting. The FAQ is an excellent resource for resolving many issues on your own, saving you time. FAQ Access: Available on the Vivi Casino website and mobile app Best For: Common questions about account setup, payments, and promotions Some of the most frequently asked questions include:
How do I verify my account?

Verification instructions can be found under your profile settings. Simply upload the required documents and wait for approval.

What payment methods does Vivi Casino accept?

Vivi Casino accepts a variety of payment methods, including credit cards, e-wallets, and cryptocurrencies.

How do I claim a bonus on the Vivi app?

Bonuses can be claimed through the promotions tab within the app. Follow the specific instructions for each bonus type.

How do I reset my password?

Visit the login page and click “Forgot Password?” You will receive an email with instructions to reset your password.

What do I do if the app crashes?

First, try restarting the app. If the issue persists, clear the app’s cache or reinstall it from the app store.

App Rating
4.8/5
+100% on the first deposit
Download Vivi mobile app and receive a 100% bonus on the 1st deposit up to 1000 $!